11. CANCELLATION, RETURNS & EXCHANGES
12.1 After placing your order, you may cancel it at any time, up to 7 days after the date of delivery for a full refund. Please return the Goods, unused and in their original packaging together with the return form supplied with the delivery, within 28 working days from receipt of the Goods to Returns Dept. Valley Wholefoods Ltd. 8 Nicolson St, Edinburgh, UK EH8 9DH for a refund or an exchange. Please note that, for reasons of hygiene, we are unable to offer refunds or exchanges on any opened or used product. Additionally, we cannot offer any refunds for customised or bespoke Goods which are not damaged or defective.
11.2 We will not accept any responsibility for loss or damage to Goods returned in this way until they are received at our address above. We strongly recommend that returns are sent by ‘irecorded registered delivery’ and the original proof of posting is kept. Please note that we are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods. Return postage for Goods returned for any other reason shall be solely at your cost.
11.3 Once we receive the Goods in their original condition, any payments made by you for your purchase will be refunded in full within 30 working days or, where applicable, replacement Goods will be despatched to you as soon as possible with no further costs for you.